Homestay Management System

NZH Room Holding Policy

  1. Public NZH Guest Agreement
  2. Public NZH Homestay Policy
  3. Public NZH Host Agreement
  4. Public NZH Complaint Management Policy
  5. Public NZH COVID-19 Safety Policy
  6. Public NZH Room Holding Policy
  7. Public NZH Sexual Harassment and Abuse Prevention Policy
  8. Public NZH Host Reimbursement Policy
  9. Public NZH Refund Policy
  10. Public NZH Privacy Policy
  11. Public NZH Critical Incident Policy
  12. Public NZH Code of Conduct for U18s in Homestay
  13. Public NZH Guest Placement Policy
  14. Public NZH Selection Criteria for the Recruitment of Homestay Hosts
  15. Public NZH Website Terms of Use

NZH Room Holding Policy

Note: This policy is subject to change at any time. Please check all NZH Policies on a regular basis for updates.

NZH offers Guests the option to hold their room while they go on holiday. This means a Guest may keep their belongings in their designated room and pay 50% of the normal Homestay Fee. Room Holding guarantees no other Guests will stay in the room while the guest is away.

The Host must agree to accept room holding rates while the guest is away.

The following rules apply to the Room Holding Policy:

  1. The Guest must be away for seven nights or more. Full fees apply if the holiday is six days or less.
  2. The Guest must notify NZH and their Host of their holiday plans at least two weeks prior to departure. Room holding fees will not be offered after the date of departure if notice has not been given.
  3. The Guest must pay any applicable room holding fees plus two weeks of normal weekly Homestay Fees before the date of departure.
  4. The Guest can leave their belongings in the room, and it will not be used by the Host for other purposes.
  5. The Guest’s belongings will be covered by NZH insurance.
  6. The room will be held for the period agreed to prior to the Guest’s departure.
  7. The Guest must notify NZH and the Host if there are any changes to their scheduled return date. NZH requires seven days’ notice of such changes, and any additional fees will be charged to the Guest accordingly.
  8. As per the NZH Refund Policy, the Guest must provide NZH and their Host with a minimum of two weeks’ written notice if they intend to move out of homestay.
  9. If the Guest has not arrived back at the homestay by the scheduled return date and no contact has been made with the Host or NZH, NZH will attempt to contact the Guest using the contact details listed on their Profile. If NZH is unable to reach the Guest and their payment has lapsed (i.e. they have no paid nights left for their homestay placement), NZH reserves the right to organise for the Host to pack up the Guest’s belongings and remove them from the home.
  10. If the Guest does not pay the Room Holding Fee, all belongings must be removed from the Host’s home. If the Guest requires homestay on their return, they will be required to pay a new Matching Fee and 4 weeks of Homestay Fees to NZH.
  11. NZH cannot guarantee the same Host will be available on the Guest’s return if Room Holding Fees are not paid.

Updated March 2023